Emergency Response

Already under attack? We respond in minutes.

Ransomware, a hijacked inbox, a drained wallet, a live intrusion — when the crisis is already unfolding, our senior responders engage within the hour. No retainer, no procurement, no waiting. Just containment, recovery, and a clear way out.

24/7 emergency hotline +65 8023 7677
See response packages

If any of this is happening right now, call us

We engage on active crises — even if we’ve never worked together before.

  • Ransomware / systems encrypted
  • Business email compromise & account takeover
  • Live intrusion / unknown access
  • Data breach, leak or extortion
  • Crypto funds drained / smart-contract exploit
  • DDoS / service taken down
  • Insider threat / departing employee
  • Lost or stolen device with access

What happens in the first hour

A predictable, calm process when everything feels like chaos.

  1. 1
    Minute 0

    You reach out

    Call the hotline or hit “Get help now”. 24/7, no existing contract needed.

  2. 2
    < 60 min

    Triage call

    A senior responder joins, scopes severity and blast radius, and tells you what to do — and what not to touch.

  3. 3
    First hour

    Contain

    Isolate affected systems, revoke access, block the attacker, pause what needs pausing — stop the bleeding.

  4. 4
    Day 1+

    Eradicate

    Hunt and remove attacker access, persistence and tooling across your estate.

  5. 5
    Day 1+

    Recover

    Bring critical operations back safely, rotate secrets, and verify you’re clean.

  6. 6
    Wrap-up

    Report & harden

    Root-cause, a board / regulator / insurer-ready report, and a roadmap so it doesn’t happen twice.

Response packages

Start with a rapid triage, escalate as the picture clears — or lock in a guaranteed response before the next incident.

Rapid Triage

Senior responder on a call within the hour. Stop the bleeding now.

What you get
  • Emergency call within 60 min, 24/7
  • Severity, scope & blast-radius assessment
  • Immediate containment & “do / don’t” guidance
  • Evidence-preservation checklist
    • Good for
    Right nowFirst 24 hours“How bad is it?”
    Same-day, remote
    From USD 2,500

    Containment Sprint

    A hands-on team evicts the attacker and restores critical operations.

    What you get
  • Hands-on containment & attacker eviction
  • Forensic triage & attack timeline
  • Restore critical systems, rotate secrets
  • Daily executive updates
    • Good for
    Active breachRansomwareBEC fraud
    3–7 days, remote / onsite
    Custom

    Full DFIR & Recovery

    End-to-end forensics and recovery, with a report that holds up under scrutiny.

    What you get
  • Full digital forensics & root-cause
  • Eradication & verified recovery
  • Board / regulator / insurer-ready report
  • Post-incident hardening roadmap
    • Good for
    Material breachRegulated dataInsurance claim
    1–4 weeks, blended team
    Custom
    Be ready

    Response Retainer

    Lock in a guaranteed response time before the next incident hits.

    What you get
  • Guaranteed 1-hour response SLA
  • Pre-paid IR hours + discounted rate
  • IR plan, contacts & a tabletop exercise
  • Priority onboarding — we know your stack
    • Good for
    Be preparedBoard assuranceCompliance
    Annual, on standby
    From USD 12,000/yr

    Fixed prices are starting points for typical scopes. Live incidents are billed transparently against an agreed rate once we’ve triaged severity — you’ll always know the cost before we escalate.

    Response add-ons

    Web3 / On-chain Response

    Trace stolen funds, engage exchanges and bridges, pause or upgrade contracts, and coordinate white-hat recovery.

    Ransomware Negotiation Support

    Threat-actor assessment, decryptor validation, and negotiation guidance alongside your legal team and insurer.

    Legal & Regulator Liaison

    Breach-notification timelines (GDPR / PDPA), defensible evidence handling, and coordination with counsel.

    Crisis Communications

    Holding statements, customer and partner comms, and internal messaging when every word is under pressure.

    Cyber-Insurance Coordination

    Work directly with your insurer or broker on claims, panel requirements and documentation.

    Threat Intel & Attribution

    Actor profiling, IOC sweeps across your estate, and dark-web exposure checks.

    Compare response packages

    CAPABILITYRAPID TRIAGECONTAINMENT SPRINTFULL DFIRRETAINER
    Response time< 60 minSame-daySame-day< 60 min SLA
    Engagement modelRemoteRemote / onsiteBlended teamOn standby
    Containment & evictionGuidanceYesYesPriority
    Digital forensicsTriageTriageFullPer incident
    Recovery supportAdvisoryCritical systemsFullPer incident
    Formal reportSummaryIncident reportRegulator-gradePer incident
    Hardening roadmap—LightFullIncluded
    Pricing modelFixedCustomCustomSubscription

    FAQ

    We’re not an existing client — can you still help?

    Yes. Emergency Incident Response is built for exactly that. Call the hotline or submit the form and we triage immediately — remote containment can start the same day, with no prior contract.

    How fast can you start?

    A senior responder joins an emergency call within 60 minutes, 24/7. Retainer clients get a guaranteed 1-hour SLA and priority onboarding because we already know their stack.

    What should we do right now, before you join?

    A few things that protect your options:

    • Don’t power off or wipe affected machines — you’ll destroy evidence.
    • Isolate them from the network instead.
    • Preserve logs and avoid tipping off the attacker.

    We’ll guide the rest on the first call.

    Do you work with our lawyers, insurer and regulators?

    Yes. We coordinate with counsel, cyber-insurance panels and regulators, and our reports are built to withstand their scrutiny.

    Can you handle Web3 / crypto incidents?

    Yes. We trace stolen funds, engage exchanges and bridges, pause or upgrade contracts where possible, and coordinate white-hat recovery.

    What happens after the incident?

    You get a root-cause report and a prioritized hardening roadmap. Many clients then move onto our Monitoring, SOC or vCISO services so the next one never lands.

    Every minute counts. Let's contain it.

    Get help now

    • Senior responders in under an hour

    • Contain, evict and recover — fast

    • Senior responders in under an hour

    • Contain, evict and recover — fast

    • Evidence preserved for legal & insurers

    • Hardening so it doesn't happen twice